Please review our Terms and Conditions prior to making any purchases. Our goal is to make this experience a pleasant one with no surprises. We reserve the right to update these at any time and they will be posted on this page. Your use of this web site following any such change will constitute your agreement to follow and be bound by the changed terms and conditions.

Purchases/Returns

All regular priced purchases may be exchanged or refunded as long as they are returned in the same condition they were purchased and in the same packaging within 30 days. Please contact us at [email protected] as we will not accept packages without prior approval. We are unable to provide returns or exchanges on merchandise marked as Sale, Purchases made with use of Promo codes, Special Order Items and Pre-order Items. The following items are Final Sale: Hair Brushes, Shampoos, Body Creams, Sun Care, Conditioners, Nail Polish, Baby Bottles, Hair Styling Products, and other toiletry products. Shipping charges are non refundable unless it's an error on our behalf. Occasionally there are times where a customer changes their mind on their purchase, contact us immediately. Assuming your order has not been shipped, ordered, etc we will allow your order to be cancelled. Please remember we process our orders in a timely manner so this is not always possible. Any RP points collected will be removed upon completion of any return or cancellations.

Christmas Return Policy

Items purchased after November 15th of any given year that are not excluded as returnable as noted above, may be returned if unused and in original packaging until January 7th of the following year.  Shipping is the responsibility of the purchaser.  Please contact us at [email protected] prior to returning the purchase as we will not accept packages without prior approval. Please note that items listed under Special Promotions on Black Friday and Cyber Monday are not listed as "Sale items" and as such are able to be returned or exchanged as per our policies noted above.  

Shipping

All orders are shipped via Expedited Canada Post. There are a few select items which will ship via UPS/Fedex along with a few drop ship items. You will be notified within 24 hrs of the order being shipped with a tracking # (if applicable). Orders that contain Pre-order/Special Orders along with in stock items are shipped as one. If you wish to have the In-stock items shipped first additional $8 shipping fee will be incurred. Just leave a note in the comments section during check-out if you wish to split your order. A seperate invoice for the additional shipping charge will be sent shortly. Click here to review our entire Shipping Policy.

Pricing

All prices are in Canadian dollars. GST (HST where applicable, PST is the customers responsibility to submit) is applied to all purchases based on their Canadian shipping address. Any purchases shipping outside of Canada may be subject to duties and taxes of your region and are the buyer and/or receivers responsibility. Shipping charges if applicable will be clearly noted during checkout and are the customers’ responsibility.

We reserve the right to correct any errors in pricing at any time. If a pricing error occurred during your order we reserve the right to correct it. You will be given the opportunity to accept it or cancel your order.

Sales/Promotions/Discounts

Occasionally we offer product promotions, customer discounts and product price reductions. Unfortunately no promos can be combined unless individually noted. Our promotions sometimes do not apply to certain brands, or special/pre-order items. This too should be noted on the individual promotion/sale/discount. We reserve the right to modify any sale/promotion/discount without notice.

Website

We try to keep our website up to date with accurate product information, pricing, inventory, etc. If we have made an error we will do our best to remedy it quickly. If you note an obvious error please feel free to bring it to our attention.

We love to receive feedback and from time to time we will post it on our website while still protecting your privacy.

External links may be provided for your convenience, but they are beyond the control of the Rockpretty Baby, Rockpretty Kids, and 4URPretty, and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Use of the Website

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner and our suppliers. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. ALL content is the property of Rockpretty Baby, Rockpretty Kids, 4URPretty and/or our suppliers and can not be used or reproduced without prior consent in writing.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website as governed by Canada, US and International law.

Any product Warranty issues are they responsibility of the manufacturer. Please feel free to contact us if you have any questions regarding the Warranty on any product, we will do our best to assist you.

Liability

Rockpretty Baby, Rockpretty Kids and 4URPretty, shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Rockpretty Baby nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We reserve the right to cancel any order or account due to suspicion of fraud, misuse, etc. It is your responsibility to protect your account password and we are not held responsible for misuse.

Rockpretty Baby, Rockpretty Kids, and 4URPretty are not held liable in shipping delays or damages occurred once the order has been shipped. All orders that are shipped via Canada Post are insured by Canada Post for up to $100 if you wish to purchase additional insurance please contact us for pricing. Rockpretty Baby, Rockpretty Kids, and RockPretty are not held liable for any damage or theft to an order that is home delivered with your consent to leave them unattended.

Click here if you wish to see our Privacy Policy

If you have any questions, comments or inquiries, we can be reached in the following ways ...

By Phone: 403.680.9037

By Email: [email protected]